Carmen has 11 years of tax and instructing experience with H&R Block. That experience enables her to help our clients understand the new tax laws and how they affect them on the Exchange. Her other duties here are to set appointments, process applications, and follow up with clients and the insurance companies. Carmen is totally unique in in the healthcare insurance arena in that she is both an Enrolled agent and an Insurance Broker. Bringing these two highly technical skills together allows Carmen to help clients in the Washington Healthcare Exchange and avoid potential penalties or the repayment of tax subsidies.